Events

Recall of Device Recall Dexcom G4 PLATINUM (Pediatric) Receiver

According to U.S. Food and Drug Administration, this recall involved a device in United States that was produced by Dexcom Inc.

What is this?

A correction or removal action taken by a manufacturer to address a problem with a medical device. Recalls occur when a medical device is defective, when it could be a risk to health, or when it is both defective and a risk to health.

Learn more about the data here
  • Type of Event
    Recall
  • Event ID
    73412
  • Event Risk Class
    Class 1
  • Event Number
    Z-1338-2016
  • Event Initiated Date
    2016-02-23
  • Event Date Posted
    2016-04-11
  • Event Status
    Terminated
  • Event Country
    United States
  • Event Terminated Date
    2017-08-11
  • Event Source
    USFDA
  • Event Source URL
    https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfres/res.cfm?id=144157
  • Notes / Alerts
    U.S. data is current through June 2018. All of the data comes from the U.S. Food and Drug Administration, except for the category Manufacturer Parent Company.
    The Parent Company was added by ICIJ.
    The parent company information is based on 2017 public records.
  • Extra notes in the data
    Sensor, glucose, invasive - Product Code MDS
  • Reason
    Customers may not receive an intended audible alarm or alert if relying on hearing the alarm or alert.
  • Action
    Dexcom sent out a customer notification letter by certified mail to all direct customers on 02/23/16 notifying customers that they may not receive an intended audible alarm or alert if relying on hearing the alarm or alert. As a result customers may not detect a severe hypoglycemic (low glucose) or hyperglycemic (high glucose) event. The letter instructs the customer to peridically test the alarms and alerts on their receiver to make sure that the alarms and alerts are functioning properly (especially if the receiver gets wet of is dropped). Receiver part numbers and instructions for testing the alarms and alerts can be found on the back of the notification as well as in the User's Guide. Should customers find that alarms and alerts are not functioning properly or if any questions regarding the notification contact the deciated hotline tool free at 844-607-8398 or dial 858-291-1700. The healthcare professional notification that was sent out provided similar instructions as the direct customer notificaiton in which it is recommended that healthcare professionals periodically check the speaker function by following the testing instructions attached in the notification. The distributor notification letter instructed them to take the following actions: Hold shipments of Dexcom receivers and sticker all existing Dexcom receiver boxes on the outside front of the box with the enclosed notification stickers (see the attached visual guide for sticker placement). Once completed can begin shipping the products. In order to ensure that the notification is timely received by patients select one of the following two (2) options by no later than February 25, 2016: Send, via certified mail, the notification directly to those patients that have purchased a Dexcom receiver from you. If elect this option, Dexcom will provide the required quantity of notifications enclosed in certified mail envelopes. In order to facilitate this effort email the number of notifi

Device

Device Recall Dexcom G4 PLATINUM (Pediatric) Receiver
  • Model / Serial
    Receiver Kit Number: STK-PR-001 STK-CR-001 STR-PR-001 STK-PR-PNK STK-CR-PNK STR-PR-PNK STK-PR-BLU STK-CR-BLU STR-PR-BLU  Lot Number: 5197950 5198382 5199018 5200680 5201286 5201394 5202064 5202065 5202311 5202779 5203297 5204321 5197967 5198434 5198901 5199013 5199213 5200586 5201276 5201288 5201391 5202073 5202074 5202420 5202801 5203631 5204325 5205014 5197968 5198378 5198896 5201272 5201376 5202084 5202085 5202432 5202881 5203322 5204328 5197951 5197952 5197953 5197954 5198371 5198372 5198373 5198381 5198488 5198489 5198490 5198491 5198511 5198711 5199020 5199021 5199206 5199208 5201231 5201232 5201283 5201284 5201388 5201389 5201995 5201998 5202066 5202067 5202068 5202069 5202070 5202071 5202072 5202308 5202417 5202421 5202780 5202877 5203320 5203472 5204962 5208005 5209676 5209677 5197955 5197956 5197957 5198374 5198409 5198418 5198419 5198435 5198436 5198437 5198450 5198613 5198710 5198898 5198902 5198998 5199000 5199017 5199215 5199216 5199217 5200587 5200652 5200653 5200654 5200655 5200656 5200657 5201233 5201234 5201243 5201247 5201248 5201249 5201277 5201278 5201279 5201287 5201386 5201393 5202075 5202076 5202077 5202078 5202079 5202080 5202081 5202082 5202307 5202412 5202418 5202799 5202896 5203291 5203316 5205000 5207992 5210398 5210399 5197958 5197959 5197960 5197961 5198375 5198376 5198377 5198386 5198387 5198427 5198447 5198712 5198742 5198743 5198744 5198900 5198999 5199019 5200588 5200589 5200590 5200591 5201235 5201236 5201237 5201238 5201239 5201273 5201274 5201997 5202086 5202093 5202094 5202095 5202096 5202423 5202428 5202785 5202802 5202878 5203286 5203328 5204311 5209680 5209681 5197910 5198379 5198899 5200522 5201285 5201387 5201398 5202312 5202424 5202897 5205010 5206620 5208805 5210020 5210067 5210394 5197966 5199016 5199214 5200583 5201250 5201275 5201289 5201385 5201390 5202083 5203292 5204317 5205020 5206583 5208006 5208818 5210021 5210036 5210471 5198380 5198886 5200584 5201271 5202017 5202115 5202415 5202789 5203289 5204340 5205001 5206617 5208032 5208811 5209505 5210022 5210039
  • Product Classification
    Clinical Chemistry and Clinical Toxicology Devices
  • Device Class
    3
  • Implanted device?
    No
  • Distribution
    Worldwide Distribution-US (nationwide), Canada, Italy, Netherlands, Belgium, Norway, New Zealand, Poland, Sweden, Denmark, Slovenia, Turkey, South Africa, India, Israel, Hungary, Hong Kong, UK, Ireland, France, Finland, Spain, Portugal, Colombia, Chile, Germany, Austria, Switzerland, Kuwait, United Arab Emirates, Australia, Czech Republic, Bahrain, Lebanon, and Qatar.
  • Product Description
    Dexcom G4 PLATINUM (Pediatric) Receiver with Share || Receiver Part Number: MT22608 Receiver (mg/dL), Black (pediatrics); MT22608-PNK, Receiver (mg/dL), Pink (pediatrics); MT22608-BLU, Receiver (mg/dL), Blue (pediatrics). || Intended to detect trends and track glucose patterns in persons with diabetes.
  • Manufacturer
    Dexcom Inc

Manufacturer

Dexcom Inc
  • Manufacturer Address
    Dexcom Inc, 6340 Sequence Dr, San Diego CA 92121-4356
  • Manufacturer Parent Company (2017)
    Dexcom Inc.
  • Source
    USFDA