Events

Recall of ONETOUCH ZOOM PRO DIABETES MANAGEMENT SOFTWARE

According to Health Canada (via FOI), this recall involved a device in Canada that was produced by LIFESCAN INC.

What is this?

A correction or removal action taken by a manufacturer to address a problem with a medical device. Recalls occur when a medical device is defective, when it could be a risk to health, or when it is both defective and a risk to health.

Learn more about the data here
  • Type of Event
    Recall
  • Event ID
    100958
  • Event Risk Class
    III
  • Event Initiated Date
    2011-04-14
  • Event Country
    Canada
  • Event Source
    HC
  • Notes / Alerts
    Canadian data is current through March 2018. All of the data comes from Health Canada, except for the categories Manufacturer Parent Company and Product Classification.
    The Parent Company and the Product Classification were added by ICIJ.
    The parent company information is based on 2017 public records. The device classification information comes from FDA’s Product Classification by Review Panel, based on matches of recall data from the U.S. and Canada.
  • Extra notes in the data
  • Reason
    Onetouch zoom pro diabetes management software has an incompatibility issue with microsoft msxml4 service pack 1. when this program interfaces with onetouch zoom pro diabetes management software it can cause device blood-glucose values under specific circumstances to be displayed in numbers that are significantly higher than their true mmol/l values.

Device

ONETOUCH ZOOM PRO DIABETES MANAGEMENT SOFTWARE
  • Model / Serial
    Model Catalog: 022-151 (Lot serial: A-58277)
  • Product Description
    oneTouch Zoom Pro Diabetes Management Software v.5.1
  • Manufacturer
    LIFESCAN INC

Manufacturer

LIFESCAN INC