Events

Safety Alert for Accu-Chek Connect Application Technical Name: Accu-Chek Connect Application Registration Number ANVISA: Risk Class: Affected Model: Version 1.2.0, 1.2.2 and 2.0.0 (iOS and Android) Serial Numbers Affected: Required update of Accu-Chek Connect Application 1.2.0, 1.2.2, 2.0.0 (iOS and Android) to ensure correct Correction Bolus suggestion.

According to Agência Nacional de Vigilância Sanitária (ANVISA), this safety alert involved a device in Brazil that was produced by Roche Diagnóstica Brasil Ltda; Roche Diagnostics GmBH.

What is this?

Alerts provide important information and recommendations about products. Even though an alert has been issued, it does not necessarily mean a product is considered to be unsafe. Safety Alerts, addressed to health workers and users, may include recalls. They can be written by manufacturers, but also by health officials.

Learn more about the data here
  • Type of Event
    Safety alert
  • Event ID
    2152
  • Date
    2017-01-05
  • Event Country
    Brazil
  • Event Source
    ANVISA
  • Event Source URL
    http://www.anvisa.gov.br/sistec/alerta/consultaralerta.asp
  • Notes / Alerts
    Brazilian data is current through June 2018. All of the data comes from Anvisa, except for the categories Manufacturer Parent Company and Product Classification.
    The Parent Company and the Product Classification were added by ICIJ.
    The parent company information is based on 2017 public records. The device classification information comes from FDA’s Product Classification by Review Panel, based on matches of data from the U.S. and Brazil.
  • Extra notes in the data
    If you are using versions 1.2.0, 1.2.2 or 2.0.0 of the Accu-Chek Connect application for iOS or Android, please follow the following instructions: 1) Back up your data, 2) Stop immediately 3) Download and install the latest version of the app (1.2.3 or higher) available on the Apple App Store or Play Store on Android. This will correct the problem and prevent it from occurring in the future. All other versions of the Accu-Chek Connect Application not mentioned, as well as other Accu-Chek products that use the bolus calculator, are not affected. #### UPDATED ON 11/21/2017, the company presented the report of completion of the field action, with sending of necessary evidences and corrective actions.
  • Reason
    We recently discovered a software problem in the accu-chek connect application versions 1.2.0, 1.2.2 and 2.0.0 that under certain conditions the history of bolus suggestions may have been affected by directly interfering with the current suggestion presented, as it may not consider the current active insulin referring to a previous bolus suggestion. another error may occur in cases where there is more than one monitor paired with the same application on the iphone (ios) operating system. in rare circumstances, after the glucose test the application may not suggest the correction bolus at the correct interval (10 to 15 minutes). depending on the patient's metabolic status, an incorrect bolus suggestion can lead to serious health problems such as hypoglycemia if the bolus suggestion function erroneously recommends a high dose of insulin. this may also cause the amount of active insulin displayed on the display to be incorrect.
  • Action
    Field Action Code SBN_RDC_2016_14 triggered under the responsibility of the company Roche Diagnóstica Brasil Ltda. Company will make correction in the field.

Device

Accu-Chek Connect Application Technical Name: Accu-Chek Connect Application Registration Number A...

Manufacturer

Roche Diagnóstica Brasil Ltda; Roche Diagnostics GmBH